Return Policy

At Prime Store, customer satisfaction is important to us. We carefully aim to provide quality products and a reliable shopping experience. Please read our Return Policy carefully before placing an order.

Eligibility for Returns

You may request a return if:

• You received a damaged product.

• You received the wrong product.

• The product delivered is significantly different from what you ordered.

• The product has a manufacturing defect.

To request a return, please contact us as soon as possible after receiving your order and provide relevant details, including your order number, product information, and clear photos or videos of the issue where applicable.

Products Must Be Unused

To be eligible for a return, the product should:

• Be unused and in its original condition.

• Include original packaging, labels, and accessories, where applicable.

• Not be damaged due to misuse, improper handling, or normal wear and tear after delivery.

Non-Returnable Products

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return once opened or used. This may include:

• Opened or used beauty and personal care products.

• Opened skincare or face care products.

• Products damaged due to customer misuse.

• Products without original packaging where packaging is required.

Wrong or Damaged Items

If you receive a wrong or damaged item, please contact Prime Store promptly. After reviewing the issue, we may offer an appropriate solution, such as a replacement, exchange, store credit, or refund, depending on the circumstances and product availability.

Return Shipping

Return shipping arrangements may depend on the reason for the return. If the return is approved because of an error on our side, such as receiving the wrong or damaged product, Prime Store will review the return shipping arrangement accordingly.

Refunds

Once a returned product is received and inspected, we will notify you about the status of your request. If approved, the refund will be processed according to the original payment method or another suitable method agreed upon where applicable.

Shipping charges or other service charges may not be refundable unless the return is due to an error by Prime Store.

How to Request a Return

To request a return, please contact our support team with:

• Your order number

• Your full name

• A description of the issue

• Photos or videos of the product, if applicable

Email: info@primeofstore.com

Changes to This Policy

Prime Store reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page.

Thank you for shopping with Prime Store. We appreciate your trust and will do our best to ensure a positive shopping experience.